FAQs

Venus Acidalia

FAQs

Thank you so much for shopping with Venus Acidalia!! Check out the below FAQs & if you have any further questions, please get in touch with us.

All items, unless stated, are handmade by Venus Acidalia, in Manchester, UK. Due to the handmade nature of all items in this store, there may be slight variations and differences between products.

HOW TO CARE FOR YOUR VENUS ACIDALIA ITEMS

Your new, beautiful item has been handmade especially for you with care, so please look after it with care! All items are HAND WASH ONLY. 

Please do not directly iron on to your printed items. ALWAYS use a warm iron & cover the print in a protective surface as direct heat may impair the quality of your print.

PAYMENT METHOD

We currently accept payments through PayPal & credit/debit cards

RETURNS

I want you to love your Venus Acidalia order as much as I loved making it for you! I currently do not accept returns, but please get in touch within 7 days of receipt of your order if you would like to discuss anything.

SHIPPING 

Ready made items will be posted 1-3 business days from receipt of payment.
Made to order items can take 1-3 weeks for dispatch.

All items will be gift wrapped with shredded tissue paper, as standard, and posted in a recycled cardboard mailer. Please recycle your packaging where possible!

All prints will come in a compostable, recyclable and biodegradable sleeve to protect it. All prints are currently shipped in a cardboard backed envelope.

Currently we are only able to offer Standard Delivery to the UK through Royal Mail. Everything will be shipped Royal Mail First Class unless stated otherwise. 

If your order does not arrive within a reasonable timeframe, please contact me and we will do our best to rectify the situation. Please be aware that we do not consider a parcel 'lost' in the post until 30 days from the original shipping date.

SHIPPING COSTS

- Royal Mail First Class Standard to the United Kingdom: £3

Last updated July 2021